Nightingale Health Care

About Us
Nightingale Health Care has been in the business of providing a comprehensive array of personal support, homemaking, rehabilitation and visiting nursing services of distinctive value since 1985. Over the years, Nightingale has developed a broad base of in-depth experience in virtually all aspects of community-based care.

Nightingale services include: performing personal care, assisting, supporting, reminding and directing client treatment modalities, maintaining household safety and providing caregiver relief. We work with clients of all ages, cultures, sex and functional ability. Client conditions and needs encompass, but are not necessarily limited to:

• Acute and complex needs
• Palliative/supportive care
• Chronic care, including the frail elderly
• Physically challenged
• Short-term and long-term rehabilitation
• Acquired brain injury
• Alzheimer's disease and related dementia
• Mental illness
• Post surgical needs
• Developmental disabilities.

Visiting nursing, rehabilitation, personal support/homemaking services are delivered in a variety of settings, including the client's place of permanent or temporary residence, e.g., own home, home of relative, long term care facility, group home, retirement home, rest home, home for special care. Services may also be provided in such settings as medical centers, banks, schools, recreation centers, the workplace, shopping centers and the like.

Languages Spoken
•Arabic
•Bulgarian
•Chinese
•Croatian
•Czech
•English

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Statement of Beliefs
Clients must have their rights communicated, respected and protected. To that end, we believe clients have the right to:

• Comprehensive personal support, homemaking, rehabilitation and visiting nursing services of the highest quality provided by highly skilled and knowledgeable staff,
• Services which maintain or enhance their ability to enjoy life to its fullest,
• Participate in decision-making regarding their care needs,
• Make informed choices,
• Express concerns about the care or service they receive, and have their concerns addressed without prejudice, fear of reprisal or interference,
• Accept or decline consent to the provision of any service or treatment regimen,
• Care that respects their dignity, individuality, privacy and independence,
• Expect that their ethnic, spiritual, linguistic, cultural beliefs and customs will be respected and honoured at all times.

Our care model is innovative, effective and very client-centered, and our approach to client care is multi-disciplinary, collaborative and cooperative.

Our Goals
• Continue to incorporate our philosophy in planning, training and systems of interaction;
• Enhance the level of quality that clients expect both in terms of service delivery and staff excellence;
• Expand our homemaking, nursing, therapy and rehabilitative services to provide a comprehensive continuum of home and community health services;
• Specialize in service delivery in geographically under-served communities and specific client populations with unique and specialized needs;
• Forge strategic alliances and creative working relationships that enable us to meet the challenges of demographic change, health services restructuring and reduced funding;
• Create innovative, cost effective service delivery and funding models of distinctive value;
• Strive for a National Quality Award under the Banner of the Canada Awards for Excellence Program.

Our Values
The services provided are driven by a strong set of values. They include:

CLIENT-CENTERED CARE: We are committed to ensuring that the service received by our clients and their families:
• promotes and supports independent living;
• enables clients to reach their maximum potential;
• truly reflects their unique needs and preferences;
• actively involves them in decision-making and care planning; and
• is rendered to them in a manner that respects client rights.

QUALITY: We strive to maintain a high quality service that is supported by continuous quality improvement initiatives, care that is evidence-based and the efficient management of all resources and records.
COLLABORATIVE: We work respectfully and collaboratively with clients, their families, CCAC's and other service providers.
COMMUNICATIVE: We communicate freely, honestly and frequently with each other and with those with whom we work in the interests of furthering excellence in client care.
ACCOUNTABILITY: We are committed to managing our resources with fiscal responsibility and maintaining thorough and complete clinical and managerial records.
CULTURAL SENSITIVITY: As a multi-cultural agency, we respect and celebrate cultural diversity and equity.